RESERVATIONS AGENT

Grand Hotel Millennium Sofia embodies an elegant combination of gilded brilliance, innovation, and service at the highest heights. The striking 30-story building includes 400 bright, spacious, and gracefully furnished rooms. Surrounding the spectacular 6-story atrium, the Millennium Milestone Convention Centre encompasses memorable private gatherings and thought-provoking conferences in its 14 fully equipped multifunctional rooms capable of accommodating 2,000 people. The 3,200 m². Millennium Spa and Wellness Centre welcome you with a complete range of treatments, therapies, and a 1,500 m². cutting-edge Fitness Centre. The hotel presents 10 restaurants and lounges which will be remarkable for their location, view, interior, and the various culinary experiences they will offer. Among the various dining outlets are a fine dining restaurant and conceptual Mediterranean restaurant, а moon-kissed rooftop bar with opening roofs, and a lounge on the 30th floor with a 360º view. The hotel's modern design combined with the utmost technology will make it a preferred spot to serve contemporary nomads’ lifestyles.

We are looking for a  Reservations Agent to join our team. The Reservations Agent will play a pivotal role in ensuring guest satisfaction through booking guest requests to secure rooms with the property management system in a prompt, courteous, and accurate manner to maximize hotel revenues. The Reservations agent will focus on optimizing each guest’s experience by promoting hotel services, facilities, and outlets and providing information on upcoming events/functions in the hotel and surrounding areas.

Responsibilities:

• Manage telephone and email inquiries promptly and professionally, following company standards, and ensuring accuracy and attention to detail.
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
• Use of PMS for operation with reservation requests, entering rooming lists, and updating accurate information in the system.
• Working with CRM to improve customer service relationships assisting in customer retention and driving sales growth.
• Respond to any challenges in accommodating rooming requests by communicating with the appropriate individuals or departments.
• Set up proper billing accounts according to accounting policies.
• Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate

Requirements:

• Excellent command of Bulgarian and English, both written and spoken. Fluency in other languages will be considered an advantage.
• Advanced telephone skills: freely speak with others using the right tone and clear and professional language.
• Strong analytical skills with attention to detail. Demonstrate understanding of key business indicators and competitive trends.
• Conflict mitigation and resolution
• Ability to work under pressure and in a multi-tasking environment to balance priorities.
• Experience with Opera PMS will be considered an advantage
• Willingness and eagerness to learn
• Strong self-organizing abilities

Terms of Employment:

• Permanent contract;
• Competitive package;
• Opportunity to join a team of great professionals (like you);
• Dynamic and friendly work environment.

If you are interested in joining our team, send us your motivation letter and CV in English. Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.