We are looking to hire upbeat Front Desk Agents to perform the process of checking in and out of guests in the hotel. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ cash or credit card payments and for balancing the cashier at the end of the shift. They will be familiar with the hotel layout, be up to date with different services and amenities in the hotel and provide accurate information to guests.
A successful Front Office Agent should be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests throughout their stay. Preferred candidates will be positive, proactive, and skilled at multitasking in a fast-paced environment.
Responsibilities:
- Greeting guests in a sincere, friendly manner and providing accurate hotel information.
- Checking guests in and out.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and assisting in a professional manner.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting with online and phone
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Requirements:
- High school diploma or suitable equivalent.
- 1+ years of Front Desk Agent experience is preferable.
- Well-groomed, professional appearance.
- Knowledge of English at a professional level
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods and work on shifts.
- OPERA PMS knowledge is mandatory.
- Knowledge of other foreign languages is a plus.
Terms of Employment:
- Permanent contract;
- Competitive package;
- Opportunity to join a team of great professionals (like you);
- Dynamic and friendly work environment.
If you are interested in joining our team, send us your motivation letter and CV in English. Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.